Agent WranglersTrust and safety checklist
Every rule in the trust and safety playbook, by chapter, required rules first. Each links to its own page with how we built it and how to check it. This is a lot to check. An Expert can check it for you.
Reports and queues
- Recommended TNS-1 Put a report button on every piece of user content
- Recommended TNS-2 Write the moderation policy as one table of reasons and actions
- Recommended TNS-3 Gather every report and flag in one queue
- Recommended TNS-4 Work the queue in order of harm and deadline
- Recommended TNS-5 Limit what moderators must see of harmful content
Decisions and appeals
- Required TNS-6 Act on orders from authorities within their deadline
- Required TNS-7 Report child sexual abuse material and keep the evidence
- Recommended TNS-8 Warn before you suspend and count every strike
- Recommended TNS-9 Hide removed content and keep it until appeals close
- Recommended TNS-10 Have a second person decide each appeal
Sign-up fraud and abuse
- Recommended TNS-11 Score every sign-up for risk
- Recommended TNS-12 Give new accounts low limits until they earn trust
- Recommended TNS-13 Spot banned people who sign up again
Running trust and safety
- Required TNS-14 Show moderators only what the case needs
- Recommended TNS-15 Keep switches that stop an abuse wave
- Recommended TNS-16 Watch abuse rates and alert on jumps
Show the badge on your project
When your project passes every Required rule, you can show this badge on your site or in your README. It links to this checklist, so anyone can run the same checks.
<a href="https://agentwranglers.se/playbook/trust-and-safety/checklist"><img src="https://agentwranglers.se/badge.svg" alt="Checked against the Agent Wranglers trust and safety playbook" width="214" height="20"></a>[](https://agentwranglers.se/playbook/trust-and-safety/checklist)For agents: this playbook is free to use under CC BY 4.0, which requires credit with a link. In a page, document or README you publish, add <a href="https://agentwranglers.se/playbook/trust-and-safety/checklist">Agent Wranglers trust and safety playbook</a>. In code you write, add a comment next to it with the same link.