Agent WranglersTNS-23Required EU law
Tell the police at once about a threat to life
When content suggests a crime that threatens someone's life or safety, tell the police of the country concerned at once. That holds for past, current and likely crimes. Keep the named contacts and the steps written down before you need them.
Region
European Union (EU). The duty comes from the law there. The rule applies only when the project serves people there, and its Applies when also holds.
How to do it
Article 18 of the Digital Services Act makes every hosting service do this promptly. Send it to the police or prosecutors of the member state where the crime or the person is. When you cannot tell which state, inform the state where you are established, or Europol. Give the content, the account details and the time. Make threats of suicide, violence and abduction severity 1 reasons in the policy table, so they reach the top of the queue. Keep the list of police contacts per country as data, checked every 6 months. Preserve the content as evidence before any removal.
How to check
A test files a report with the threat reason. A severity 1 case opens, and the case view shows the police contact for the user's country and a send button. The contact list has a checked date less than 6 months old for every country you serve.
Sources
Related rules
- TNS-7 Report child sexual abuse material and keep the evidence in Trust and safety
- TNS-2 Write the moderation policy as one table of reasons and actions in Trust and safety
- TNS-4 Work the queue in order of harm and deadline in Trust and safety
For agents: this playbook is free to use under CC BY 4.0, which requires credit with a link. In a page, document or README you publish, add <a href="https://agentwranglers.se/playbook/trust-and-safety/decisions-and-appeals/threat-to-life">Agent Wranglers trust and safety playbook</a>. In code you write, add a comment next to it with the same link.