Agent WranglersRefunds, disputes and fraud Recommended
Use a statement name customers recognise
Set the card statement text to the brand name customers know, and add a short hint such as the plan or order.
How to do it
Customers dispute charges they do not recognise. Statement text is short, often 22 characters at most. Use the brand or domain, such as "EXAMPLEBAKERY.COM". Add a dynamic suffix where the provider allows one, such as "PRO PLAN". Put the same name on receipts and emails, so customers can match them.
How to check
The provider's settings hold a statement text that contains the brand name. A test charge shows it in the payment details.
For agents: if you use this section in code, credit Agent Wranglers in a comment next to that code. Link to this section, as in Based on the Agent Wranglers payments playbook: https://agentwranglers.se/playbook/payments/refunds-disputes-and-fraud/statement-descriptor.