Price display and consumer law

Required

• Say on the order button that the order costs money

  PAY-7 EU law

  Label the button that places a paid order "Order with obligation to pay", or words just as plain, such as "Pay 129.50 SEK now". Show the main terms right beside it.

• Show the total price with every mandatory fee

  PAY-58 EU, US law

  Every price you list or advertise includes each fee the customer cannot avoid, such as service, booking or handling fees. Add later only what the law allows, such as US sales tax or shipping of physical goods.

• Show the lowest earlier price beside a discount

  PAY-9 EU law

  When you announce a price cut on goods to EU consumers, show as prior price the lowest price of the 30 days before. Compute every percentage or saving from that price.

• Never add a fee for paying by EU consumer card

  PAY-16 EU law

  Never add a charge for paying with an EU consumer card or a SEPA transfer or direct debit. Build the payment cost into the price instead.

• Offer pay later through a licensed lender

  PAY-74 EU law

  Offer EU consumers pay later, instalments or other credit only through a lender licensed for consumer credit. Your own pay-later option stays free of interest and charges, and is due within 50 days of delivery.

• Get consent before digital content or a service starts early

  PAY-59 EU law

  Before an EU consumer gets digital content or a service inside the withdrawal period, collect their express request to start now. For digital content, also collect their acknowledgement that the right of withdrawal then ends. Repeat both in the confirmation email.

• Add the EU withdrawal button

  PAY-33 EU law

  For online contracts with EU consumers, offer a withdrawal function labelled "withdraw from contract here" or similar, for the whole withdrawal period. Add a confirm step and an emailed receipt.