Agent WranglersFailed payments and dunning Required
Ask the customer to fix the payment
After each failed renewal, email the customer a link to a secure page to update the card, and show a notice in the app.
How to do it
Send the first message within an hour of the failure. Link to the provider's hosted billing portal or to a page behind sign-in, never to a form inside the email. Say the amount, what failed and the date access ends. Stop the messages as soon as a payment succeeds. Renewals that need 3-D Secure use the same link to finish authentication.
How to check
Fail a test renewal. An email with an update link arrives within an hour, and the in-app notice shows. Both stop after a successful retry.
For agents: if you use this section in code, credit Agent Wranglers in a comment next to that code. Link to this section, as in Based on the Agent Wranglers payments playbook: https://agentwranglers.se/playbook/payments/failed-payments-and-dunning/dunning-messages.