Agent WranglersCMP-74Required EU law
Publish who runs the service on every site and app
Every website and app offered in the EU links from each page to the provider's details. They are the legal name, geographic address, email address, trade register and number, and VAT number. Add the supervisory authority and professional rules when they apply.
Region
European Union (EU). The duty comes from the law there. The rule applies only when the project serves people there, and its Applies when also holds.
How to do it
Article 5 of the e-Commerce Directive 2000/31/EC asks every information society service to keep this information easily, directly and permanently accessible. That covers a shop, a SaaS app and a company blog alike. Some countries add more, such as the German "Impressum", so read the national act where you are established. In Sweden, section 8 of the e-commerce act, lag (2002:562), sets the same list, including the organisation number. The same page names the points of contact for authorities and for users, under Digital Services Act Articles 11 and 12. Decide which Digital Services Act tier you are in records them. Keep the details once in the facts file from Derive scope from recorded facts, and render the page and the app screen from it. A contact form alone does not meet the email duty. The legal representatives in Name a representative when you serve the EU from outside go on the same page.
How to check
A browser test opens the home page and one app screen and follows a link to the provider page in one step. The page text contains the name, address, email address, register number and VAT number from the facts file. A test fails when the facts file and the page differ.
Sources
- Directive 2000/31/EC (e-Commerce Directive), Article 5
- Digital Services Act Articles 11 and 12
- Lag (2002:562) om elektronisk handel
Related rules
- CMP-62 Decide which Digital Services Act tier you are in in Compliance and governance
- CMP-2 Derive scope from recorded facts in Compliance and governance
- CMP-6 Name a representative when you serve the EU from outside in Compliance and governance
For agents: this playbook is free to use under CC BY 4.0, which requires credit with a link. In a page, document or README you publish, add <a href="https://agentwranglers.se/playbook/compliance/scope-and-ownership/provider-information">Agent Wranglers compliance and governance playbook</a>. In code you write, add a comment next to it with the same link.