Let cloud customers leave under the Data Act

Region

European Union (EU). The duty comes from the law there. The rule applies only when the project serves people there, and its Applies when also holds.

How to do it

The Data Act, Regulation (EU) 2023/2854, has applied since 12 September 2025. Chapter VI covers data processing services, including most software sold as a service. The contract must allow notice of at most two months and a move within 30 days. It must also list the data and formats a customer can export. Until 12 January 2027 a switching charge may cover only your direct cost. After that date it must be zero, including data egress for the move. Services built to one customer's order have lighter duties. Article 32 makes a cloud provider take measures against a foreign government's access to non-personal data that would break EU or national law. Article 13 voids unfair data-sharing terms imposed on another business. It covers contracts made since 12 September 2025, and older long-running ones from 12 September 2027. Record the decision in the obligations register, and check for amendments to the Act. Build it on the self-service export.

Examples

YAML example

data_act:
  applies: true
  service: shop management software, sold as a service
  notice_period_max_days: 60
  transition_period_days: 30
  export_formats: [JSON, CSV]
  switching_charge_eur: 0
  export_test: tests/e2e/full-export.test

How to check

An end-to-end test exports every kind of customer data in the listed formats and imports it into an empty account. The contract template holds both periods, and the price list shows no switching charge after 12 January 2027.

Sources

• Data Act Chapter VI and Articles 13 and 32

Related rules

• ACC-55 Let people export their data themselves in Accounts and identity