Agent WranglersUsage on invoices
Put every metered charge on its own invoice line with quantity, unit price and period, and let customers download the events behind each line.
- Required 1
- Recommended 2
Required
Credit back usage your own fault caused
USG-21When an outage, a bug or a double count billed usage the customer never got, find every affected customer by query. Credit them all the same way.
Recommended
Show each metered charge as its own line
USG-19Give each meter its own invoice line with the quantity, the unit, the unit price or tier, the period and the amount. Never bill usage as one lump sum.
Let customers download the usage behind each invoice
USG-20Offer a CSV download of the usage behind each invoice line. Give the event time, meter, quantity and the customer's own reference, such as a project.
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