Agent WranglersPlan changes, trials and free tiers
Show the amount before a plan change and move old plans on purpose. Stop people from taking the free tier or the trial again and again.
- Recommended 4
Recommended
Preview the amount before a plan change
PRC-5Before the customer confirms a plan change, show the exact amount due now and at the next renewal, taken from the provider's preview.
Limit the free tier per person instead of per account
PRC-6Count free-tier usage per person, by verified email, payment card fingerprint and device or network signals, not per account alone. Cap total free usage per day across the whole service, and alert when the cap is reached.
Keep old prices as archived catalogue prices with an end date
PRC-16When a plan or price changes, keep existing subscribers on the archived price with a written end date, or no end date by decision. Move them in batches by a job that checks each notice first.
Give one trial per person and payment card
PRC-17Grant a free trial only when no earlier trial used the same verified email, payment card fingerprint or organisation domain. Record each trial with these keys, and refuse a second one before it starts.
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