Agent WranglersTKO-34Recommended
Measure cost per customer over the last 12 months
Work out the monthly cost of hosting, the database, AI models and other usage-priced services per active customer, for each of the last 12 months.
How to do it
A product whose cost per customer grows with each new customer loses more money the better it sells. AI model calls are the usual cause in AI-built products. Take the numbers from the provider invoices, not from estimates. Split them per cost line, so the report shows which one grows. The ongoing measure is Track cost per request.
How to check
The report has a table of monthly cost per active customer per cost line, for 12 months or every month since launch.
Related rules
- SCL-33 Track cost per request in Scaling
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