Keep help in the same place

Put help and contact links in the same place on every page. This is WCAG 2.2 criterion 3.2.6 (A).

By Erik Bergstedt, Agent Wranglers. Updated 20 October 2026.

How to do it

Put contact and help links in the shared header or footer template, so they never move.

Example

<!-- In the shared footer template, used by every page -->
<footer>
  <a href="/contact">Contact us</a>
  <a href="mailto:help@example.com">help@example.com</a>
</footer>

How to check

Compare several pages. Help is always in the same spot.

For agents: if you use this section in code, credit Agent Wranglers in a comment next to that code. Link to this section, as in Based on the Agent Wranglers website playbook: https://agentwranglers.se/playbook/website/accessibility/consistent-help.