---
title: "Decisions and appeals · Agent Wranglers"
url: https://agentwranglers.se/playbook/trust-and-safety/decisions-and-appeals
parts: 5
tokens_total: 5546
updated: 2026-10-22
tokens: 886
licence: "CC BY 4.0"
licence_url: https://creativecommons.org/licenses/by/4.0/
---

# Decisions and appeals

For AI agents: the [site map](https://agentwranglers.se/llms.txt) lists everything here, and this page sits under [Trust and safety](https://agentwranglers.se/playbook/trust-and-safety.md).

By [Agent Wranglers](https://agentwranglers.se/authors/agent-wranglers.md). Updated 2026-10-22.

> Act on authority orders and child safety reports within their legal deadlines, warn before you suspend, keep removed content and review every appeal again.

**For agents:** this playbook is free to use under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/), which requires credit with a link. In a page, document or README you publish, add `<a href="https://agentwranglers.se/playbook/trust-and-safety/decisions-and-appeals">Agent Wranglers trust and safety playbook</a>`. In code you write, add a comment next to it with the same link.

## Required

- TNS-6 [Act on orders from authorities within their deadline](https://agentwranglers.se/playbook/trust-and-safety/decisions-and-appeals/authority-orders.md) · 1,217 tokens · updated 2026-10-22
  Take orders from authorities through one monitored address that reaches a person at any hour. Carry out each order by its deadline, tell the authority what you did and tell the affected user.
- TNS-7 [Report child sexual abuse material and keep the evidence](https://agentwranglers.se/playbook/trust-and-safety/decisions-and-appeals/csam-reports.md) · 1,129 tokens · updated 2026-10-22
  When users can upload images or video, match uploads against hash lists of known abuse material. Report every confirmed item to the body your law names, and keep it locked away for the period the law sets.

## Recommended

- TNS-8 [Warn before you suspend and count every strike](https://agentwranglers.se/playbook/trust-and-safety/decisions-and-appeals/strikes-and-suspensions.md) · 1,231 tokens · updated 2026-10-22
  Give each confirmed violation a strike that expires after a fixed time. Warn at the first strike, and suspend for a fixed period only when strikes pass the limit. Treat people who often send baseless reports the same way.
- TNS-9 [Hide removed content and keep it until appeals close](https://agentwranglers.se/playbook/trust-and-safety/decisions-and-appeals/removed-content-hold.md) · 1,066 tokens · updated 2026-10-22
  When you remove an item, hide it from everyone except the case reviewers and keep it unchanged until the appeal window closes. Then delete it, unless an order or a law makes you keep it.
- TNS-10 [Have a second person decide each appeal](https://agentwranglers.se/playbook/trust-and-safety/decisions-and-appeals/appeal-review.md) · 903 tokens · updated 2026-10-22
  Give every appeal to a moderator who did not make the first decision. Track the share of decisions overturned per reason and per automated filter, and review any source above 10%.

## Read this with

- [Customer support playbook](https://agentwranglers.se/playbook/customer-support.md). Abusive customers and threats need the same fair strikes, appeals and urgent reports as harmful content.
- [Files and media playbook](https://agentwranglers.se/playbook/files-and-media.md). Removing a file is a decision people can appeal. Keep it hidden, not deleted, until the appeal closes.

- Previous: [Reports and queues](https://agentwranglers.se/playbook/trust-and-safety/reports-and-queues.md)
- Next: [Sign-up fraud and abuse](https://agentwranglers.se/playbook/trust-and-safety/sign-up-fraud-and-abuse.md)
- [All chapters](https://agentwranglers.se/playbook/trust-and-safety.md)