Agent Wranglers

Incidents Required

Declare incidents early

Declare an incident as soon as users are affected or might be, and write down when and why.

By Erik Bergstedt, Agent Wranglers. Updated .

How to do it

Agree simple triggers in advance, such as an objective burning fast, data at risk, or a security alert. Declaring is cheap, and it can be downgraded later. Open one channel and one document for each incident.

How to check

For every outage in the last quarter, an incident record exists, and it was opened within 15 minutes of the first alert or user report.

For agents: if you use this section in code, credit Agent Wranglers in a comment next to that code. Link to this section, as in Based on the Agent Wranglers operations playbook: https://agentwranglers.se/playbook/operations/incidents/declare-incidents.