Agent WranglersAlerts and on-call Recommended
Share on-call fairly
Put named people on a rota with a backup, hand over between shifts, and give time back after busy nights.
How to do it
Keep shifts to a week or less, with a primary and a secondary. Write a short handover note at the end of each shift. Track pages per shift, and fix the noisiest causes first. With one person, the rota is that person plus a backup channel and a stated reply time.
How to check
The paging tool shows a primary and a backup for every hour of the next month. The last handover note is less than a week old. With one person, the backup channel and the reply time are written down.
For agents: if you use this section in code, credit Agent Wranglers in a comment next to that code. Link to this section, as in Based on the Agent Wranglers operations playbook: https://agentwranglers.se/playbook/operations/alerts-and-on-call/on-call-rota.