Let people delete their account inside the app

How to do it

Put the option in account settings. Deactivation alone does not pass review on either store. The deletion itself follows let people delete their account themselves, so this rule adds only what the stores ask. Google Play also wants a web address where people request deletion without the app, entered in the Data safety form. When the person has a store subscription, say that billing continues through the store. Offer the store's manage subscriptions screen before you go on. Apps with Sign in with Apple revoke the person's tokens through Apple's REST API on deletion. Never send people to email, phone or a chat flow to delete.

Examples

Plain text example

func deleteAccount() async throws {
    if try await hasActiveStoreSubscription() {
        try await AppStore.showManageSubscriptions(in: windowScene)
    }
    try await api.delete("/me")
    await session.signOutAndWipe()
}

Kotlin example

suspend fun deleteAccount() {
    if (hasActiveStoreSubscription()) {
        startActivity(Intent(Intent.ACTION_VIEW, Uri.parse("https://play.google.com/store/account/subscriptions")))
    }
    api.delete("/me")
    session.signOutAndWipe()
}

How to check

On a test device, create an account, find deletion in settings within 3 taps and complete it. The server marks the account for deletion, and the web deletion page answers 200 without signing in to the app.

Sources

• Apple, Offering account deletion in your app
• App Review Guidelines 5.1.1 Data Collection and Storage
• Google Play, Understanding account deletion requirements

Related rules

• Let people delete their account themselves in Accounts