Agent WranglersSUP-17Recommended
Show the refund history before every new refund
Show the customer's refunds, credits, disputes and open chargebacks from the last 12 months on the refund screen. Block a refund on a charge that already has an open dispute.
How to do it
Some people ask three agents for the same refund. Others refund a charge and then dispute it with the bank, which pays them twice. Show the count and total next to the refund button. Send a customer above a set number of refunds a year to a lead. Handle disputes as Refund on a dispute alert before it becomes a chargeback describes, never from the support screen.
How to check
Open the refund screen for a test customer with two past refunds and one open dispute. It shows all three, and a refund on the disputed charge is refused.
Related rules
- PAY-41 Refund on a dispute alert before it becomes a chargeback in Payments and billing
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