Remove links to the closed EU dispute platform

Region

European Union (EU). The duty comes from the law there. The rule applies only when the project serves people there, and its Applies when also holds.

How to do it

Regulation (EU) 2024/3228 repealed the regulation behind the platform, and the platform closed on 20 July 2025. The duty to link to it ended the same day. A dead link tells consumers to use a route that no longer exists, which misleads and wastes their time. National rules may still require you to name an alternative dispute resolution body you joined, so keep that part. Search the help centre and every template, not only the website footer. Then keep them clean as Update help content in the same release as the product says.

Examples

JavaScript example

import { readdirSync, readFileSync } from 'node:fs'

const ODR = /ec\.europa\.eu\/consumers\/odr|online dispute resolution platform/i
const hits = ['site', 'templates', 'help']
  .flatMap(root => readdirSync(root, { recursive: true, withFileTypes: true })
    .filter(entry => entry.isFile())
    .map(entry => `${entry.parentPath}/${entry.name}`))
  .filter(file => ODR.test(readFileSync(file, 'utf8')))
if (hits.length) throw new Error(`ODR links left in ${hits.join(', ')}`)

Python example

import pathlib, re

ODR = re.compile(r"ec\.europa\.eu/consumers/odr|online dispute resolution platform", re.I)
hits = [p for root in ("site", "templates", "help") for p in pathlib.Path(root).rglob("*") if p.is_file() and ODR.search(p.read_text(errors="ignore"))]
assert not hits, hits

How to check

A search of the site, the terms, email templates, macros and help articles for "ec.europa.eu/consumers/odr" and "online dispute resolution platform" finds nothing.

Sources

• Regulation (EU) 2024/3228 repealing the ODR Regulation

Related rules

• SUP-24 Update help content in the same release as the product in Customer support