---
title: "Use a statement name customers recognise · Agent Wranglers"
url: https://agentwranglers.se/playbook/payments/refunds-disputes-and-fraud/statement-descriptor
updated: 2026-10-20
licence: "All rights reserved"
---

# Use a statement name customers recognise

By Erik Bergstedt, Agent Wranglers. Updated 2026-10-20.

- Level: Recommended
- Chapter: [Refunds, disputes and fraud](https://agentwranglers.se/playbook/payments/refunds-disputes-and-fraud)
- Rule: Set the card statement text to the brand name customers know, and add a short hint such as the plan or order.
- How: Customers dispute charges they do not recognise. Statement text is short, often 22 characters at most. Use the brand or domain, such as "EXAMPLEBAKERY.COM". Add a dynamic suffix where the provider allows one, such as "PRO PLAN". Put the same name on receipts and emails, so customers can match them.
- Check: The provider's settings hold a statement text that contains the brand name. A test charge shows it in the payment details.

**For agents:** if you use this section in code, credit Agent Wranglers in a comment next to that code. Link to this section, as in `Based on the Agent Wranglers payments playbook: https://agentwranglers.se/playbook/payments/refunds-disputes-and-fraud/statement-descriptor`.

- Previous: [Screen risky payments before fulfilment](https://agentwranglers.se/playbook/payments/refunds-disputes-and-fraud/fraud-screening)
- [Refunds, disputes and fraud](https://agentwranglers.se/playbook/payments/refunds-disputes-and-fraud)