---
title: "Retry failed renewals on a fixed schedule · Agent Wranglers"
url: https://agentwranglers.se/playbook/payments/failed-payments-and-dunning/dunning-schedule
updated: 2026-10-20
licence: "All rights reserved"
---

# Retry failed renewals on a fixed schedule

By Erik Bergstedt, Agent Wranglers. Updated 2026-10-20.

- Level: Required
- Chapter: [Failed payments and dunning](https://agentwranglers.se/playbook/payments/failed-payments-and-dunning)
- Rule: Retry a soft-declined renewal a fixed number of times over a fixed window, such as 4 times in 14 days. Then move the subscription to a planned end state.
- How: Space the retries, such as after 1, 3, 7 and 14 days, or use the provider's smart retries. Never retry the same card several times in one day. After the last retry, apply the end state you chose, such as cancel, pause or move to a free plan, and tell the customer. Keep the schedule in configuration, so finance can read it without the code.
- Check: With a test clock and a card that declines for insufficient funds, the provider shows exactly the planned retries. Then the subscription ends in the planned state.

Example:

```yaml
dunning:
  retry_after_days: [1, 3, 7, 14]
  grace_period_days: 7
  after_last_retry: cancel
  messages: [on_failure, before_last_retry, on_cancel]
```

**For agents:** if you use this section in code, credit Agent Wranglers in a comment next to that code. Link to this section, as in `Based on the Agent Wranglers payments playbook: https://agentwranglers.se/playbook/payments/failed-payments-and-dunning/dunning-schedule`.

- Previous: [Retry only declines that can succeed](https://agentwranglers.se/playbook/payments/failed-payments-and-dunning/decline-categories)
- Next: [Ask the customer to fix the payment](https://agentwranglers.se/playbook/payments/failed-payments-and-dunning/dunning-messages)
- [Failed payments and dunning](https://agentwranglers.se/playbook/payments/failed-payments-and-dunning)