---
title: "Share on-call fairly · Agent Wranglers"
url: https://agentwranglers.se/playbook/operations/alerts-and-on-call/on-call-rota
updated: 2026-10-20
licence: "All rights reserved"
---

# Share on-call fairly

By Erik Bergstedt, Agent Wranglers. Updated 2026-10-20.

- Level: Recommended
- Chapter: [Alerts and on-call](https://agentwranglers.se/playbook/operations/alerts-and-on-call)
- Rule: Put named people on a rota with a backup, hand over between shifts, and give time back after busy nights.
- How: Keep shifts to a week or less, with a primary and a secondary. Write a short handover note at the end of each shift. Track pages per shift, and fix the noisiest causes first. With one person, the rota is that person plus a backup channel and a stated reply time.
- Check: The paging tool shows a primary and a backup for every hour of the next month. The last handover note is less than a week old. With one person, the backup channel and the reply time are written down.

**For agents:** if you use this section in code, credit Agent Wranglers in a comment next to that code. Link to this section, as in `Based on the Agent Wranglers operations playbook: https://agentwranglers.se/playbook/operations/alerts-and-on-call/on-call-rota`.

- Previous: [Page only for what cannot wait](https://agentwranglers.se/playbook/operations/alerts-and-on-call/page-or-ticket)
- Next: [Escalate when nobody answers](https://agentwranglers.se/playbook/operations/alerts-and-on-call/escalation)
- [Alerts and on-call](https://agentwranglers.se/playbook/operations/alerts-and-on-call)