---
title: "Point replies to a mailbox someone reads · Agent Wranglers"
url: https://agentwranglers.se/playbook/email/message-basics/reply-to
updated: 2026-10-20
licence: "All rights reserved"
---

# Point replies to a mailbox someone reads

By Erik Bergstedt, Agent Wranglers. Updated 2026-10-20.

- Level: Recommended
- Chapter: [Message basics](https://agentwranglers.se/playbook/email/message-basics)
- Rule: Send from an address that accepts replies, or set `Reply-To` to one that does. Never send from an address that bounces.
- How: People reply to receipts and alerts, so a dead `noreply@` address loses questions. If the sending address cannot take mail, add `Reply-To` with a monitored mailbox. Use `Sender` only when one person sends on behalf of another, as RFC 5322 describes. Route replies to support, or to a system that files them against the order. Answer or acknowledge within a business day.
- Check: Reply to a test message. The reply arrives in a mailbox the team reads, and no bounce comes back.

Example:

```text
From: Example Shop <orders@example.com>
Reply-To: Example Shop Support <help@example.com>
```

**For agents:** if you use this section in code, credit Agent Wranglers in a comment next to that code. Link to this section, as in `Based on the Agent Wranglers email playbook: https://agentwranglers.se/playbook/email/message-basics/reply-to`.

- Previous: [Send the headers every message needs](https://agentwranglers.se/playbook/email/message-basics/required-headers)
- Next: [Include a plain-text part](https://agentwranglers.se/playbook/email/message-basics/plain-text-part)
- [Message basics](https://agentwranglers.se/playbook/email/message-basics)