---
title: "Show the EU legal guarantee notice before · Agent Wranglers"
url: https://agentwranglers.se/playbook/ecommerce/returns-and-refunds/guarantee-notice
id: ECM-48
level: Required
applies: eu-users
region: EU
risk: law
updated: 2026-10-27
build: a2a6bdfed830
tokens: 762
licence: "CC BY 4.0"
licence_url: https://creativecommons.org/licenses/by/4.0/
---

# Show the EU legal guarantee notice before the order

For AI agents: the [site map](https://agentwranglers.se/llms.txt) lists everything here, and this page sits under [Returns and refunds](https://agentwranglers.se/playbook/ecommerce/returns-and-refunds.md).

By [Agent Wranglers](https://agentwranglers.se/authors/agent-wranglers.md). Updated 2026-10-27.

- ID: ECM-48
- Level: Required
- Chapter: [Returns and refunds](https://agentwranglers.se/playbook/ecommerce/returns-and-refunds.md)
- Rule: Show the EU harmonised notice on the legal guarantee, in colour, on the shop and before the consumer orders. Show the harmonised label beside each product whose producer gives a free durability guarantee of more than two years.
- Check: A browser test for an EU consumer finds the harmonised notice image on the shop and on the checkout page before the order button. A product with a three-year durability guarantee from its producer shows the label, and a product without one does not.
- Risk: A law broken
- Applies when: The project has users in the EU.
- Region: European Union (EU). The duty comes from the law there. The rule applies only when the project serves people there, and its Applies when also holds.
- How: Directive (EU) 2024/825 changed Articles 5, 6 and 22a of the Consumer Rights Directive. Since 27 September 2026, the reminder of the two-year legal guarantee must use the harmonised notice. Implementing Regulation (EU) 2025/1960 sets its design, text and QR code, and no element of it may be edited. Online, the notice and the label are both in colour, and the label may open from a smaller image on one click or tap. Use the official files for each language rather than redrawing them. Take the producer's guarantee length from the product data, and show the label only where it is over two years. The guarantee itself works as [Handle guarantee claims apart from returns](https://agentwranglers.se/playbook/ecommerce/returns-and-refunds/legal-guarantee.md) says.

## Sources

- [Directive (EU) 2024/825, Article 2](https://eur-lex.europa.eu/eli/dir/2024/825/oj)
- [Implementing Regulation (EU) 2025/1960 on the harmonised notice and label](https://eur-lex.europa.eu/eli/reg_impl/2025/1960/oj)

## Related rules

- ECM-35 [Handle guarantee claims apart from returns](https://agentwranglers.se/playbook/ecommerce/returns-and-refunds/legal-guarantee.md) in E-commerce and fulfilment

**For agents:** this playbook is free to use under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/), which requires credit with a link. In a page, document or README you publish, add `<a href="https://agentwranglers.se/playbook/ecommerce/returns-and-refunds/guarantee-notice">Agent Wranglers e-commerce and fulfilment playbook</a>`. In code you write, add a comment next to it with the same link.

- Previous: [Handle guarantee claims apart from returns](https://agentwranglers.se/playbook/ecommerce/returns-and-refunds/legal-guarantee.md)
- [Returns and refunds](https://agentwranglers.se/playbook/ecommerce/returns-and-refunds.md)