---
title: "Ask business customers before support · Agent Wranglers"
url: https://agentwranglers.se/playbook/accounts/support-and-staff-access/support-access-consent
updated: 2026-10-20
licence: "All rights reserved"
---

# Ask business customers before support looks in

By Erik Bergstedt, Agent Wranglers. Updated 2026-10-20.

- Level: Recommended
- Chapter: [Support and staff access](https://agentwranglers.se/playbook/accounts/support-and-staff-access)
- Rule: Let organisation owners grant support access for a set time, and refuse impersonation of their members without a grant.
- How: Add a setting such as "Allow support access for 72 hours". Store who granted it and when it ends. Show active grants on the access page, with a button to end them. For an outage or a legal order, allow emergency access approved by two staff members, and tell the owners within 24 hours.
- Check: Try to impersonate a member of a test organisation without a grant, and it is refused. Grant 72 hours, and it works. End the grant, and the next try is refused.

**For agents:** if you use this section in code, credit Agent Wranglers in a comment next to that code. Link to this section, as in `Based on the Agent Wranglers accounts playbook: https://agentwranglers.se/playbook/accounts/support-and-staff-access/support-access-consent`.

- Previous: [Impersonate customers only with a reason and a time limit](https://agentwranglers.se/playbook/accounts/support-and-staff-access/impersonation)
- [Support and staff access](https://agentwranglers.se/playbook/accounts/support-and-staff-access)