---
title: "Profile and account lifecycle · Agent Wranglers"
url: https://agentwranglers.se/playbook/accounts/profile-and-account-lifecycle
updated: 2026-10-20
licence: "All rights reserved"
---

# Profile and account lifecycle

By Erik Bergstedt, Agent Wranglers. Updated 2026-10-20.

> Change emails and names without losing anyone, let people export and delete their account themselves, and close unused accounts only after warnings.

**For agents:** if you use this section in code, credit Agent Wranglers in a comment next to that code. Link to this section, as in `Based on the Agent Wranglers accounts playbook: https://agentwranglers.se/playbook/accounts/profile-and-account-lifecycle`.

## Required

- [Keep the old email until the new one is confirmed](https://agentwranglers.se/playbook/accounts/profile-and-account-lifecycle/email-change): Store a new email address as pending until its owner confirms it. Keep sign-in, resets and notices on the old address until then.
- [Let people delete their account themselves](https://agentwranglers.se/playbook/accounts/profile-and-account-lifecycle/account-deletion): Put account deletion in settings, behind fresh proof of identity, and finish it within one month, as [data requests](https://agentwranglers.se/playbook/website/privacy/data-requests) sets. Say first what happens to the person's data and organisations.

## Recommended

- [Let usernames change without breaking old links](https://agentwranglers.se/playbook/accounts/profile-and-account-lifecycle/username-change): When a username or organisation slug changes, redirect the old address to the new one. Keep the old name reserved for at least 90 days.
- [Let people export their data themselves](https://agentwranglers.se/playbook/accounts/profile-and-account-lifecycle/self-service-export): Offer a download of a person's data from settings, in JSON or CSV, ready within 24 hours.
- [Warn before closing inactive accounts](https://agentwranglers.se/playbook/accounts/profile-and-account-lifecycle/inactive-accounts): Set a written inactivity period for free accounts, such as 24 months without sign-in. Warn twice by email, then delete or anonymise the account.

- Previous: [Support and staff access](https://agentwranglers.se/playbook/accounts/support-and-staff-access)
- Next: [Business sign-on and provisioning](https://agentwranglers.se/playbook/accounts/business-sign-on-and-provisioning)
- [All chapters](https://agentwranglers.se/playbook/accounts)