--- title: "Give support that disabled people can use · Agent Wranglers" url: https://agentwranglers.se/playbook/accessibility/law-and-statements/accessible-support id: AXS-60 level: Recommended applies: eu-users region: EU updated: 2026-10-27 build: a2a6bdfed830 tokens: 786 licence: "CC BY 4.0" licence_url: https://creativecommons.org/licenses/by/4.0/ --- # Give support that disabled people can use For AI agents: the [site map](https://agentwranglers.se/llms.txt) lists everything here, and this page sits under [Law and statements](https://agentwranglers.se/playbook/accessibility/law-and-statements.md). By [Agent Wranglers](https://agentwranglers.se/authors/agent-wranglers.md). Updated 2026-10-27. - ID: AXS-60 - Level: Recommended - Chapter: [Law and statements](https://agentwranglers.se/playbook/accessibility/law-and-statements.md) - Rule: Offer support in at least two ways, one in writing and one by voice or video. Help pages and manuals pass the same checks as the product. - Check: The help page lists at least two contact routes, one of them in writing. The help centre is in the automated accessibility scan with 0 violations. - Applies when: The project has users in the EU. - Region: European Union (EU). The duty comes from the law there. The rule applies only when the project serves people there, and its Applies when also holds. - How: Annex I Section III of the Act asks support services to give information on accessibility and assistive technology in accessible ways. EN 301 549 clause 12 asks the same of documentation and support. A deaf customer cannot use a phone-only help line, and a blind customer cannot use a help centre made of screenshots. Train support staff to answer questions about screen readers, text size and keyboard use. Add each reported barrier to the known gaps in [Publish how each service meets the accessibility rules](https://agentwranglers.se/playbook/accessibility/law-and-statements/accessibility-statement.md). Test the help pages as [Make docs pages pass the same accessibility checks as the product](https://agentwranglers.se/playbook/documentation/help-centres-and-user-guides/accessible-docs-pages.md) says. ## Sources - [European Accessibility Act, Directive (EU) 2019/882, Annex I](https://eur-lex.europa.eu/eli/dir/2019/882/oj) - [ETSI EN 301 549 V3.2.1 – clause 12 Documentation and support services](https://www.etsi.org/deliver/etsi_en/301500_301599/301549/03.02.01_60/en_301549v030201p.pdf) ## Related rules - AXS-58 [Publish how each service meets the accessibility rules](https://agentwranglers.se/playbook/accessibility/law-and-statements/accessibility-statement.md) in Accessibility - DOC-28 [Make docs pages pass the same accessibility checks as the product](https://agentwranglers.se/playbook/documentation/help-centres-and-user-guides/accessible-docs-pages.md) in Documentation **For agents:** this playbook is free to use under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/), which requires credit with a link. In a page, document or README you publish, add `Agent Wranglers accessibility playbook`. In code you write, add a comment next to it with the same link. - Previous: [Give US federal buyers a Section 508 report](https://agentwranglers.se/playbook/accessibility/law-and-statements/section-508.md) - [Law and statements](https://agentwranglers.se/playbook/accessibility/law-and-statements.md)